目的 分析药库药品验收及出入库环节存在的问题并拟定方法,提升工作效率,使其进一步科学化、精细化。方法 中国医学科学院肿瘤医院深圳医院药学部选定药品验收及出、入库和点收平均时间和入库差错率为改善前后对比指标,开展PDCA 循环（计划-执行-检查-行动）分析医院药库在药品验收、入库、出库,发放点收存在的问题及原因,制定整改对策并实施,以2022年3月和6月的药品验收及出入库数据及对比指标,比较 PDCA 循环管理实施前后的质量改进效果。结果 药库在通过PDCA循环管理对策实施后,通过流程改进和信息化手段的引入,药品验收及出、入库和点收平均时间下降了54%,入库差错率下降了80%,达到预定目标,工作效率提升明显。结论 开展 PDCA循环管理活动可有效提升药品验收及出入库效率,减少人员成本支出,保障了药品的及时供应,亦能有效提高药师的工作积极性和团队凝聚力。

Objective To analyze the problems existing in drug acceptance, inbound and outbound, to improve work efficiency and make it more scientific and refined. Methods The average time of acceptance, inbound, outbound,s tock checking and inbound error rate before and after improvement were compared, PDCA（Plan, Do, Check, Action） cycle model was applied to analyze problems in drug acceptance, inbound,outbound, distribution and stock checking, countermeasures were formed. Data in March and June 2022 was used as comparative indicators to compare the quality improvement effects before and after the implementation of PDCA cycle management. Results After implementing the PDCA cycle management strategy, and improving the process and applying information technology, the average time for drug acceptance, inbound, outbound, stock checking was reduced by 54%, and the error rate of inbound was reduced by 80%, achieving the predetermined goals and significantly improving work efficiency. Conclusions The application of the PDCA cycle management model can effectively improve the efficiency of drug acceptance, inbound and outbound, reduce personnel costs, ensure the timely supply of drugs, and also effectively improve pharmacists’work enthusiasm and team cohesion.