广州医药 ›› 2025, Vol. 56 ›› Issue (12): 1761-1766.DOI: 10.20223/j.cnki.1000-8535.2025.12.020

• 医院管理 • 上一篇    

医院药房代煎代送服务的质量控制管理探讨

任冠桦1, 徐智毅1, 卢妤1, 廖兆豪1, 郑智敏1, 马为2   

  1. 1 华南理工大学附属第二医院(广州市第一人民医院)药剂科(广东广州 510180)
    2 华南理工大学附属第二医院(广州市第一人民医院)老年呼吸内科(广东广州 510180)
  • 收稿日期:2025-03-24 出版日期:2025-12-20 发布日期:2026-01-20

Discussion on quality control management of hospital pharmacy decoction and delivery services

REN Guanhua1, XU Zhiyi1, LU Yu1, LIAO Zhaohao1, ZHENG Zhimin1, MA Wei2   

  1. 1 Department of Pharmacy,Guangzhou First People's Hospital,the Second Affiliated Hospital,School of Medicine,South China University of Technology,Guangzhou 510180,China
    2 Department of Geriatric Respiratory Medicine,Guangzhou First People's Hospital,the Second Affiliated Hospital,School of Medicine,South China University of Technology,Guangzhou 510180,China
  • Received:2025-03-24 Online:2025-12-20 Published:2026-01-20

摘要: 目的 探讨医院药房外包代煎代送服务的质量管理。方法 成立中药代煎质量控制管理小组,研究给出完善质量控制体系的策略,涉及建立标准化操作流程、加强人员培训、优化信息化管理系统以及健全监督评估机制。结果 通过对中药库房的采购、入库验收、在库管理、调剂环节的审方、调剂、煎药质量管理以及物流、发药人员全流程管理,提高了患者的满意度,更多的患者选择了中药代煎服务。结论 实施有效的质量控制措施可提高代煎代送服务的质量,为医院药房提升服务质量给予理论依据与实践指导。

关键词: 医院药房, 代煎代送, 质量控制, 药品安全

Abstract: Objective To explore quality management of outsourced decoction preparation and delivery services in hospital pharmacies.Methods A quality control management team for traditional Chinese medicine(TCM)decoction preparation was established to develop strategies for improving the quality control system.These strategies involved establishing standardized operating procedures,strengthening personnel training,optimizing the information management system,and improving the supervision and evaluation mechanism.Results Through comprehensive process management,covering procurement,warehouse acceptance,inventory management,prescription review in the dispensing stage,dispensing itself,quality control of decoction preparation,logistics,and management of dispensing personnel,patient satisfaction was enhanced,leading more patients to opt for the TCM decoction service.Conclusions Implementing effective quality control measures can improve the quality of decoction preparation and delivery services,providing a theoretical basis and practical guidance for hospital pharmacies to enhance their service quality.

Key words: hospital pharmacy, decoction preparation and delivery, quality control, medication safety